1. Scope

(1) The following General Terms and Conditions (GTC) apply to all contracts between
Moonrock International Ltd., Diagorou 3, 1097 Nicosia, Cyprus (hereinafter referred to as “we” / “Clonu.ai”)
and users of our online service Clonu.ai.

(2) Any deviating terms and conditions of the user shall not apply unless we expressly agree to them in writing.

(3) Use of our service is permitted exclusively to persons of legal age, i.e. 18 years or older.

2. Subject matter of the contract

(1) Clonu.ai is a SaaS service that enables users to connect an automated WhatsApp chatbot to their own phone number and use it to respond to incoming messages.

(2) The software we provide includes, among other things:

Automated processing of incoming WhatsApp messages

Sending pre-formulated responses

Configuration of individual bot logic

Management of your own WhatsApp connection

(3) We only provide the technical platform.
The user is solely responsible for the content sent via their WhatsApp account.

3. Registration

(1) A user account is required to use the service.
The following information is required for registration:

Name or alias

Email address

Password

(2) Users must be at least 18 years old. We reserve the right to request proof of age.

(3) Login details must be kept secret and may not be disclosed to third parties.

4. Use of the Service and WhatsApp Connection

(1) The user connects their own WhatsApp account to Clonu.ai.
This requires entering or linking their own phone number.

(2) By connecting, the user declares that they:

are the owner of this WhatsApp number,

uses WhatsApp in accordance with its guidelines,

is authorized to conduct business communications via this number.

(3) The user bears full responsibility for:

message content,

uploaded media,

compliance with legal requirements (e.g., protection of minors, criminal law),

contact with their own customers.

(4) We reserve the right to block or delete accounts if users:

violate legal requirements,

distribute content that is harmful to minors or illegal,

cause technical attacks or abuse.

5. Availability of the service

(1) We strive to ensure high availability of the service, but cannot guarantee uninterrupted accessibility.

(2) Maintenance work, technical problems, or failures on the part of third-party providers (e.g., WhatsApp) may temporarily impair operation.

(3) There is no entitlement to constant availability.

6. Prices and payment terms

(1) Our service is used via time-based packages:

15 per day

50 per week

(2) This is not a subscription. Each use is renewed manually by the user.

(3) The following payment methods are offered:

Credit card

Bank transfer

PayPal

Instant transfer

CashToCode

Cryptocurrencies

CCBill (as a payment processor for multiple payment methods)

(4) The service will only be provided after payment has been received.

7. Liability

(1) We are liable without limitation for:

Intent

Gross negligence

Injury to life, limb, and health

(2) In cases of slight negligence, we are only liable for breaches of essential contractual obligations
(cardinal obligations) — but limited to foreseeable damage typical for this type of contract.

(3) We are not liable:

for content sent via the user’s WhatsApp number,

for economic success (e.g., increase in sales),

for damage caused by the user’s violation of WhatsApp or legal regulations.

(4) We are not liable for failures of WhatsApp or other third-party providers.

8. Terms of Use (integrated)

8.1. Rules of Conduct

The following are expressly prohibited:

Use of the service by minors

Sending illegal content

Sending pornographic content involving minors (punishable by law!)

Spam, harassment, or mass mailings

Technical manipulation

Reverse engineering of the software

8.2. Blocking of accounts

We may block or delete accounts if:

the user violates these Terms and Conditions,

the service is misused,

legal obligations require this.

In such cases, no refund will be given.

9. Cancellation policy
Right of cancellation for consumers

Consumers have the right to cancel the contract within 14 days without giving any reason.

The cancellation period is 14 days from the date of conclusion of the contract.

To exercise the right of cancellation, a clear statement by email to:

📧 [email protected]

Consequences of revocation

If you revoke the contract, we will refund all payments we have received.

Expiration of the right of withdrawal

As this is a digital service, the right of withdrawal expires before the end of the withdrawal period if the consumer:

expressly agrees that we should begin providing the service immediately,

confirms that they are aware that they will lose their right of withdrawal once the service has been provided in full.

This notice is displayed and accepted during the ordering process.

10. Cookie notice

Our website only uses technically necessary cookies, e.g.:

Session cookies

Login cookies

Security cookies

We do not use tracking, analysis, or marketing cookies.
Therefore, no cookie banner is required.

11. Final provisions

(1) The law of the Republic of Cyprus applies.
For consumers residing in the EU, the mandatory consumer protection laws of the respective country also apply.

(2) Should individual provisions of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid.

(3) The contract language is German.
Translations are provided for clarity only.